FAQ

Check our answers

What can I book online?

For your convenience, you may book local tours one-way or round-trip airport transportation on this site. You can also add concerts and activities in Krakow through the online booking system. In addition, we are pleased to offer a selection of City Breaks vacation packages that can be booked via email: krakow@krakow-tours.pl

Are my details secure?

No need to worry, shopping at krakow-tours.pl is secure. We make every effort to keep your personal information, including your credit card number, secure. We use SSL encryption that encrypts your credit card number and PKN, so that it cannot be read as the information travels over the Internet. SSL encrypts your personal information such as your address and telephone number, and your credit card is available only to you and the credit card companies.

How do I book online?

Simply choose the trip or package that you wish to purchase, click "Book Now" and follow the simple steps to complete your booking. Electronic confirmation and documentation will be sent to the e-mail address listed on the booking form page. Please use one email address only.

Where can I store my luggage?

Luggage is allowed during our tours. Please, remember, that in some places due to internal regulations there is no luggage allowed, including women’s bags. Auschwitz birkenau - Under the Act of 22 August 1997 on protection of persons and property (Dz. U of 2014, item 1099, as amended), the Museum Guards have the right to intervene and request the persons who violate the Visitor Regulations to leave the Museum. The visitors do not have the right to any claims in connection with the foregoing. The persons entering the Museum grounds, as well as their luggage, may be subject to inspection, also with the use of electronic devices for detecting dangerous substances and items. Persons who refuse to undergo the inspection or to leave the luggage in the storage area shall not be admitted on the Museum grounds. The maximum size of bags and backpacks allowed to carry on the Museum grounds is 30 x 20 x 10 cm. The maximum size of backpacks or handbags brought into the Museum does not exceed dimensions: 30x20x10 cm.

How about prices in Poland?

In restaurants, much depends on the type of menu and the standard of the venue. The cost of a decent meal is between PLN 15 and 30 (€ 3 - 8) for a single course, or PLN 20 to 80 ( ~€ 4 - 22) for a three course meal.
Shops and markets
Food prices are relatively low in Poland - particularly for locally produced goods. It is even cheaper to do your shopping at farmers' markets. You will not only buy directly from the producer, but also you will be able to haggle, as asking for a good price is the accepted thing to do.
Entertainment
Here everything depends on how you want to spend your time and money. Most pubs and cafés with live music and disco bars sell different type of drinks and appetisers, thus catering for a wide variety of tastes and wallets. A 0,5 l glass of excellent Polish beer, depending on the type of place, will cost between PLN 5-12 (~€ 1,5- € 3 ). Cocktails are usually priced at 10-15PLN (€ 3 -4). Cinemas, theatres, aqua-parks and game arcades are relatively inexpensive, too.
Transport
The cost of public transport in Poland is generally low. Within towns, it is best to travel by bus and trams. While trams in large cities offer quick and easy travel. Buses during rush hours may be crowded and slow, thus planning ahead is advised. Tickets for cost between PLN 2-3 (~ € 1) /per person.
If you do not know the place well you may prefer to take a taxi. Compared with other European countries, Polish taxis are relatively cheap. Fares range PLN from 2,8 – 5,40 per kilometer on weekdays between 6:00 and 22:00 outside Kraków's administrative boundaries.. After 20hrs and during weekend it is more expensive. For long taxi trips you should negotiate the fare in advance. If you plan to travel by train, make sure to calculate in advance the cost of your journey - fares depend on the type of train (regular, fast, express) and class. The comfort of first-class travel is not very different from second-class, while ticket prices may vary significantly. Some trains require booking a seat.

What is the easiest way to go from the airport to Krakow city center?

Book a car transfer service through www.Krakow-Tours.pl

I would like to go somewhere outside Krakow

We have tours to Salt Mine, Auschwitz-Birkenau Museum, Ojcowski National Park, Rafting, Zakopane, Wadowice, Częstochowa etc

Krakows public transport

In Krakow you can use public transportation such as tramways, buses and private-owned minibus. Really the public transport is very effective and not expensive. The very hard thing are the names of the streets: they are unpronounceable for most of foreigner tourists. Like everywhere, the public transport users are required to have a valid ticket, traveling without a valid or validated ticket results in a fine. There are frequent controls in the major cities. One-way ticket for a municipal bus and the tram costs 2,80zloty. You can buy it at every news stand (kiosk) or ticket machines. Immediately after boarding you should validate the ticket, putting through the ticket puncher and keep it till you get off. Prices and types of tickets vary and you can buy time tickets. You can choose between tickets for an hour, 24hours, 48hours, 72hours, a week, a month or others. Please note that you need an extra ticket for every large piece of luggage, carrying bicycles or pet animals. Minibuses run by independent companies don't accept the municipal tickets, the fare is paid on boarding to the driver.

Is Poland safe country?

Poland is a safe country - police statistics show that life in Poland is more secure than in many other countries in Europe. The millions of tourists visiting the country every year can confirm that the Polish people are friendly and have big hospitality towards foreign visitors.
Nevertheless, to get the best of your holidays in Poland, it is always advisable to take the usual precautions. When visiting a town for the first time, for your own comfort it is best to follow the established tourist routes, where there are more people to ask for directions and help. Do not be afraid too much, just take the usual precautions, such as carrying your valuables as unreachable as possible, avoiding lonely streets out of hours or only using registered taxis. It's also better to park your car in supervised or other public car parks and to avoid leaving your possessions in full view inside your car. Poland is free from domestic terrorism and the threat level from international terrorism is relatively low. Please bear in mind that in the event you fall victim to petty crime or in any other emergency you should at once contact the local police on the telephone number 997 or the Municipal Wardens (Straż Miejska) on the number 986. Municipal Wardens is an auxiliary law and order support service, whose uniformed officers can be found patrolling the streets of major Polish cities.
Poland is a safe country - police statistics show that life in Poland is more secure than in many other countries in Europe. The millions of tourists visiting the country every year can confirm that the Polish people are friendly and have big hospitality towards foreign visitors. Nevertheless, to get the best of your holidays in Poland, it is always advisable to take the usual precautions. When visiting a town for the first time, for your own comfort it is best to follow the established tourist routes, guided tours, where there are more people to ask for directions and help.
Do not be afraid too much, just take the usual precautions, such as carrying your valuables as unreachable as possible, avoiding lonely streets out of hours or only using registered taxis. It's also better to park your car in supervised or other public car parks and to avoid leaving your possessions in full view inside your car. Poland is free from domestic terrorism and the threat level from international terrorism is relatively low.
Please bear in mind that in the event you fall victim to petty crime or in any other emergency you should at once contact the local police on the telephone number 112 or the Municipal Wardens (Straz Miejska) on the number 986. Municipal Wardens is an auxiliary law and order support service, whose uniformed officers can be found patrolling the streets of major Polish cities.

What season would be the best to travel?

Here is the tip for you when to go and what to expect in each season in Poland. Generally the weather in Poland is very unpredictable from one day to another and from year to year. It is quite difficult to expect how the weather is going to be in Poland. Four seasons are very clearly defined in Poland.　 Spring begins in March, it is initially rather cold but it gets warmer day by day. It will be the best season for those who prefer pleasant and warm climate than strong heat in summer. It is perfect time if you would like to enjoy the nature and to go hiking in the mountains as it is less humid and lower temperatures.
Summer starts in June and it is the warmest and brightest season of the year. It is bright and sunny between June and August, it is the most crowded time with full of tourists for all the resorts on the Baltic coast. Autumn begins in September and it is usually still warmer and sunny at the beginning. It turns colder gradually and foggy by November.
Autumn can be the most beautiful time of the year in Poland. You can enjoy the famous "Polish Golden Autumn", with the amazing landscape of beautiful colourful leaves and trees. The view of the mountains is stunning and much worth to see it during autumn.
Winter starts with the grey and wet weather and lasts from December till March. The temperature gets lower rapidly and the day becomes shorter. There are frequent intervals of snow and the mountain snow usually remains till May. It is great season for winter sports enthusiasts and holiday-makers. Winter is the second most popular season after summer for tourists visiting the mountainous regions in Poland. The coldest months in a year are January and February and the temperature often drops to minus 20 degrees.

How to dress for the weather in Poland?

Weather is generally similar to the one in other European countries. It is less humid in the summer and autumn is usually mild. Winter is cold with snow and temperatures can be few degrees below zero.

Where can I pay by credit card?

In Poland the use of credit cards is widely accepted, particular in major towns and tourist attractions. You can use credit cards in supermarkets and most shops. It is quite handy as they do not need to exchange money before coming to Poland. The most widely used cards are Europay International, MasterCard International, Visa International, and American Express, both embossed and electronic versions. Electronic cards (Maestro, Visa Electron) can be used only in cash dispensers and at points of sale equipped with electronic card readers. Embossed cards (Eurocard/Mastercard, VISA) are not subject to such restrictions.

Can I use atm in Poland?

There are almost ten thousand ATMs(called Bankomat) which are connected to all international networks. It is convenient way of dealing with your money during your stay in Poland.

Can I use euros in Poland?

The currency of Poland is called zloty(zł) literally meaning "golden". Poland is not part of the Euro currency zone. The currency code is PLN. 1 zloty (zl) is subdivided into 100 groszy (gr). The bank notes are 10, 20, 50, 100, 200 zl and the coins are 1, 2, 5zl and 10, 20, 50 gr. It is wise to check the exchange rate when changing money. You can exchange currency anywhere in the country, regardless of the size of the city or town where you are. Some shops may accept EUR (notes only, no coins). Please note that the exchange rate will be very poor and any change will be given in PLN, not EUR.

I need to cancel my booking will I receive a refund?

In case of cancellation, a refund can be made 48 hours before the tour departure minus 25 % cancellation fee and 50% cancellation fee up to 12 hours before service. We must receive cancellation notices in writing. Verbal cancellations are not accepted. Please send your cancellation to krakow@krakow-tours.pl

I would like to change the date of my trip

To make changes to your existing booking, please contact Krakow Tours the Reservations Department at krakow@krakow-tours.pl

I need to make a correction to the names, titles, ages in the booking or get a new voucher.

To make changes to your existing booking, please contact Krakow Tours the Reservations Department at krakow@krakow-tours.pl

I don't have a printer to print the voucher

You are required to travel with a print out of your confirmation/itinerary. This document contains important travel information including your voucher and is your proof of purchase.

I have not received my voucher.

If you received a confirmation on the screen at the end of the booking process, but did not receive your voucher via email, please contact us at krakow@krakow-tours.pl.

What do i do with the voucher?

Please print your voucher and bring with you when you travel. The voucher contains all of the important information regarding departure times and locations.

What does the tour cost include?

The prices listed in our brochure and website cover all applicable sightseeing and admissions as per the itinerary, services of a professional Insight Tour Guide. Tips for services of a personal nature and to staff for services provided are not included in any of the packages and are left to your discretion.

Where will my hotel be located?

We require your hotel information for two good reasons! 1. If hotel pick-up or transport is included with your tour/activity, we must ensure that you are picked up from the correct hotel or let you know your nearest pick-up point. Once your booking has been confirmed, we will send you a confirmation voucher with your pick-up location and time. 2. To keep in touch! If any aspects of your tour/activity were to change, we will contact your hotel to keep you informed. If you don’t know where you are staying yet, don’t worry - you can let us know when you do.

How do i know my reservation is confirmed?

Once your booking has been completed, a confirmation screen will appear advising you of your trip details and your confirmation number. In addition, you will be sent an email with full confirmation details.

I am getting a credit card error while trying to book

Please ensure your credit card information is correct. If you receive a decline on your card, please contact your credit card provider.

Can i change the number of travelers?

If you wish to increase the number travelers in your already completed booking, then book again the same product online for additional passengers subject to availability. If you wish to reduce the number travelers in your already completed booking, email us with your booking reference number (krakow@krakow-tours.pl) or call our Customer Service team, Monday to Friday (8am to 6pm). Cancellation charges will apply.

We have more than 9 adults in our party, how do i book?

For bookings including more than 9 adults, please contact us at jolanta.kalicka@jordan.pl

When do i receive confirmation of my booking?

Once your booking is confirmed and payment is made, a confirmation email will be sent to the email address stored in your booking profile. Should you wish additional copies of the email to be sent to different addresses, please complete the applicable line in the "Confirm Booking" screen.